A: Our main office is in Asia, our design and manufacturing headquarters are in Hong Kong, and our warehouses are in Malaysia, Dubai, Guangzhou and other places. This helps us deliver faster.
Q: Do you have a retail store?
A: To eliminate the extra costs associated with a physical storefront (rent, insurance, staff), we currently only have one online store. You can place your order directly in our store safely and easily, giving you an affordable price.
Q: Is this a legitimate company? Is this a reliable buying site?
A: Rest assured, our company is both legal and official. rinxe.com has been signed by Norton Secure and verified using the HTTPS security protocol.
You can pay for your order via PayPal and your payment will be guaranteed. Also, you can find real life pictures from our gallery or Facebook page. Therefore, we are legal and safe.
Q: Are these gems real diamonds?
A: Most of our rings are made of 925 sterling silver and the stones are synthetic. Unlike natural gemstones that are mined from the earth using large machinery, explosives and unsafe working conditions, our gemstones are developed to be more durable than diamonds and have better optical properties, while maintaining ethical standards to protect our environment.
Q: Will this jewelry discolor my skin?
A: Of course not, our jewelry will not make your skin green. The jewelry that turns the fingers green is made of copper, while our rings are made of 925 sterling silver, the quality of which has been verified by the international agency SGS.
Q: For gold plated jewelry, I am concerned that the color will fade.
A: Please don't worry. We have strict quality control process to ensure the quality of all our jewelry. Plating will not fade naturally. If there is a problem with your jewelry, please contact our customer service immediately so we can help you solve the problem. If something goes wrong, and within your warranty period, we will work with you to replace your jewelry.
Orders and Payments
Q: What payment methods do you accept?
A: We currently accept payments via all major credit cards, PayPal, Western Union and Bank Transfer. If your payment does not appear on the checkout page, please contact us.
Q: Is your packaging discreet? What does the box look like?
A: Your order will arrive in unmarked packaging to keep its contents secret. All orders are shipped with a deluxe gift set.
Q: How do I know if my order has shipped?
A: Once your order leaves our warehouse, our system will automatically send you a shipping confirmation email with your tracking number. By clicking on the tracking number, you can access minute location information.
Q: I entered the wrong shipping address, or there is an error on my order, can you change it?
A: If you receive an order confirmation email and notice an order error, please contact us as soon as possible. If it's after business hours, please email us a clear and detailed message with your name, phone number and order number.
Q: Do you make custom orders?
A: Yes, we do have a huge selection of engravable jewelry that you can customize with your own information. Please contact our customer service to place an order.
Q: How do I find my ring size?
A: Having trouble calculating your ring size? You can check our size chart or consult customer service.
Q: How can I contact you?
A: Our customer service is 7x24H online (except holidays and festivals). You can contact us in the following ways: